Mô tả công việc
Mô tả Công việc
Objective:
Responsible for managing and optimizing end-to-end pick-up and delivery (PUD) processes. Ensure cost-effectiveness, efficiency, and on-time operations by collaborating with agents, internal teams, and external vendors.
Key Responsibilities:
PUD Agent Management (Vietnam, Cambodia, Myanmar):
Supervise daily pick-up and delivery operations; calculate monthly costs and report to Finance.
Monitor agent performance, handle exceptions, and support CS/agents.
Agent Quality Control:
Handle customer complaints, operational failures, and lost/damaged shipments.
Conduct training and meetings with agents; work with IT to fix API/system issues.
Cross-functional Coordination:
Work with IT, Sales, and Operations to resolve UPS-related issues.
Support shipment tracking, and seek new agents for better cost and lead time.
Yêu cầu
Yêu Cầu Công Việc
Bachelor's degree in Logistics, Business, or related field.
At least 1 year of relevant experience (logistics or DHL preferred).
Proficient in MS Office and Excel; Canva is a plus.
Strong analytical, problem-solving, and communication skills.
Good communication in Chinese (especially in the fields of logistics and import-export). Knowing English is a plus.
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Du lịch nước ngoài
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Phụ cấp thâm niên
Nghỉ phép năm
CLB thể thao
Thông tin chung
Nơi làm việc
- Pico Cộng Hòa, 20 Cộng Hòa, Phường 12, Tân Bình, Hồ Chí Minh