Air Cargo Operations Senior Manager

1. ULD Building and Load Optimization
- Develop and implement ULD building strategies and guidelines to optimize space utilization and maximize cargo load factors.
- Collaborate with cargo planners, loadmasters, and ground handling agents to determine the most efficient loading configurations for different aircraft types.
- Ensure compliance with ULD weight and balance limitations, as well as aircraft manufacturer's guidelines.
- Stay updated with industry trends and technologies related to ULD building and load optimization.
2. Load Planning and Offload Risk Mitigation
- - Build effective load plans that prioritize cargo integrity, weight distribution, and compliance with safety regulations.
- Analyze shipment characteristics, such as weight, dimensions, and special handling requirements, to create balanced load plans.
- Collaborate with cargo sales, customer service, and ground operations to understand customer requirements and minimize offload risks.
- Utilize load planning software and tools to optimize load distribution and minimize potential offload situations.
3. Customs Clearance and Handling
- Ensure timely customs clearance and handling for export and in-transit shipments.
- Collaborate with customs authorities and regulatory agencies to ensure compliance with customs regulations and documentation requirements.
- Coordinate with freight forwarders, agents, and customs brokers to facilitate smooth clearance processes.
- Monitor and address any issues or delays in customs clearance to minimize shipment disruptions.
4. On-Time Cargo Operations
- Ensure on-time cargo acceptance, loading onto aircraft, unloading from aircraft, and releasing of cargo.
- Collaborate with ground handling agents, ramp operations, and airlines to streamline cargo operations and minimize turnaround times.
- Implement efficient processes and workflows to expedite cargo operations without compromising safety and compliance.
- Monitor and analyze operational performance metrics related to cargo operations, identifying areas for improvement and implementing corrective actions.
5. Supervise Cargo Operations:
- Oversee the planning, coordination, and execution of cargo operations, including cargo acceptance, documentation, tracking, handling, and ULD management.
- Ensure compliance with air cargo regulations, security protocols, and industry standards.
- Collaborate with various stakeholders, such as airlines, freight forwarders, ground handling agents, customs authorities, and regulatory agencies, to ensure smooth and efficient cargo operations.
- Implement and enforce standard operating procedures (SOPs) for cargo handling, ULD building, load planning, and shipment processing.
6. Ensure Safety and Security:
- Develop and implement safety and security protocols for cargo operations, in compliance with regulatory requirements and industry best practices.
- Conduct regular safety inspections and audits to identify and mitigate operational risks.
- Stay updated with air cargo security regulations, trends, and emerging technologies.
- Collaborate with security agencies and participate in security-related meetings and initiatives
7. Customer Service and Relationship Management:
- Ensure exceptional customer service by maintaining effective communication with clients and addressing their inquiries, concerns, and special requests.
- Foster strong relationships with key customers, freight forwarders, and other stakeholders.
- Monitor customer satisfaction and implement strategies to enhance service quality and meet customer expectations.
8. Performance Monitoring and Reporting:
- Establish key performance indicators
9. Performance Monitoring and Reporting:
- Establish key performance indicators
10. Other assignments from the direct Manager