- Manage sales support and customer service activities for assigned Offline Airline products.
- Prepare quotations, pricing proposals and booking arrangements.
- Develop and maintain relationships with freight forwarders and key customers.
- Coordinate with overseas partners, airlines and operations teams to ensure smooth shipment handling.
- Monitor cargo bookings, shipment status, revenue and service performance.
- Support
business development activities and identify new sales opportunities.
- Handle customer enquiries, claims and service recovery.
- Prepare sales reports, market updates and performance analysis.
- Ensure compliance with airline policies and company procedures.
- Perform other duties assigned by the Line Manager.
- Minimum 2 years of experience in Pricing, Sales or Customer Service within an airline, GSSA or freight forwarding company.
- Good understanding of air cargo operations and pricing.
- Strong customer service and communication skills.
- Good command of written and spoken English.
- Proficient in Microsoft Office.
- Able to work independently and under pressure.
- Willing to work at Noi Bai International Airport.