Air Logistics Operational Care Specialist

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The Operational Care Specialist coordinates and monitors shipments to ensure timely, accurate delivery and customer satisfaction. The role involves managing bookings, documentation, and carrier arrangements while ensuring compliance with industry and KN standards.
How you create impact
• To manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables
• To follow the communication concept for effective communication with stakeholders
• To monitor shipments, follow up on all deviations, accurate and timely updates for visibility in KN systems, including financial data, such as costs
• To review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies
• To immediately report problems, operational disputes or discrepancies to supervisors or managers
• To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed
• To monitor operational performance of carriers and other partners and escalate / create awareness if performance and commitments are not being delivered
• To collaborate with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes is critical
• To maximize profitability through cost optimization
• To be part of process improvement identification, and implementing changes
• To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations