Air Operation Assistant Manager

The Air Operation Assistant Manager will be responsible for air operation management, terminal process, documentation process, air import process, and productivity improvement of teams as assigned by the operation manager. He/she will assist the manager in leading, guiding, and giving training for staff to improve their skills and knowledge, and work together with the operation manager in collaborating with other teams to set up internal SOP and KPI for Air Operation (documentation, terminal, air import), and make related reports as required.
► Guide and train Air Operation (Document, Terminal, Air Import)
Assist operation manager in training, guiding operation staff in the Air Operation workflow.
First escalation to solve all operation issues as assigned by the operation manager.
► Collaboration
Coordinate with all other divisions (Sales, CS, Pricing, Procurement) and other stations, follow up with KWE overseas, HQ to establish implementation SOP.
Frequently communicate and review operation processes of stations to adjust SOP.
Connect all staff within the Air Product to run the work smoothly.
► Follow up and monitor internal implementation of SOP, and KPI for Air Operation
Assist the operation manager in the implementation of SOP, and KPI for each account.
Measure KPI of all assigned sections.
Research the terms, and conditions of Terminal Security, and warehouse workflow for normal, special request cargo to instruct the staff and ensure partners', company's compliance.
Propose a clear workflow, and SOP, to ensure the process runs smoothly.
► Assist in managing the Air Operation Division to improve productivity
Regularly review operations with all sections to improve productivity and adapt the scenario.
Guide and support operation for special cases or out of SOP terms and conditions.
Assist manager in monitoring operation performance against set targets and objectives and take countermeasures for improvement when needed.
Ensure full compliance in various areas of operation and risk management.
Advise manager in evaluating challenge sheet for Supervisor level down.
Support to facilitate a suitable working environment.
Monitor OT of the staff.
► Report
Make all relevant reports (EDI, Workflow, KPI) to Superiors as assigned.
Provide report to Sales and if requested.