Mô tả công việc
Mô tả công việc
Mức độ phù hợp và xếp hạng của bạn so với ứng viên khác như thế nào?
This position is responsible for controlling the capacity and updating information (flight schedule, service parameters, booking confirmation with cut-off time, delay, or routine change etc.) timely and correctly.
This position will conduct daily assigned job following SOP, ISO requirements.
This position will make reports as requirements.
Duties and Responsibilities
Capacity controlling in a timely and correct manner.
- Place booking with suppliers as per guidelines from department's direction and sales quotations.
- Trace cargo with airlines, warehouses to keep customers informed of any changes in schedule/product compared to original one.
- Promptly respond to internal/external parties' inquiries.
- Monitor and maintain a consistently high level of communication with all relevant parties.
Daily assigned job.
- Follow closely shipments data on Daily plan app and arrange capacity, flight schedule according to each shipment/ customer/ sales' requirements.
- Input the procurement data on Daily plan app correctly and timely.
- Follow SOPs/instructions of Superiors.
- Involve in daily control of bookings, space for dedicated accounts following Superiors' instructions.
- Timely input cost in UFS system in proper way and precisely.
- Negotiate with Airlines/Suppliers/Partners for ad hoc rate.
- Take part in training courses as per Superiors' guidelines.
- Others as assigned by direct Superior.
Reports
Make reports of all kinds related to assigned tasks/accounts, and so on (UFS, capacity, flight matrix, irregular reports, etc.) and submit to Superiors timely.
Provide reports to Sales if requested.
Email
Monitor of email, reply to messages, and act on information relayed where necessary within 24 hours of the initial inquiry being received.
Yêu cầu
Education and Experience
- Bachelor's degree in foreign Trade, Economic, Business Administration or equivalent.
- Tertiary qualifications with relevant work experience or knowledge of forwarding, logistics industry processes, procedures, and practices with at least one (1) year of experience in the same industry.
- Experience in flight bookings.
- Knowledge of KWE's products and services is preferred.
Required Skills/Abilities
- Good at MS office (Word, Excel, Power point....)
- Intermediate English skill (4 skills), additional language should be an advantage.
- Being able to work under high pressure.
- Good Communication, Interpersonal skills & negotiation skills- verbal and written.
- Good Problem analysis and problem-solving.
- Attention to detail and accuracy.
- Data collection and ordering.
- Customer service orientation.
- Adaptability, Initiative.
Working Conditions and Benefits:
- Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Ward, Hanoi City
- Working time: 8:00 - 17:35 Monday - Friday.
- Annual Leave: 1 day/month (after probation time)
- Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
- Annual Salary Increase: once per year
- Performance Assessment: twice per year (fixed in April and October)
- Insurance: 24 hours' Accident Insurance, 100% Social Insurance, Health Care Insurance
- WFH Policy: work from home up to 2 days per week after 6 months of employment
- Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.
Quyền lợi
Thưởng
Lương tháng 13 + Bonus
Chăm sóc sức khoẻ
Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
Khác
Môi trường làm việc quốc tế chuyên nghiệp với nhiều cơ hội học hỏi và phát triển
Thông tin khác
NGÀY ĐĂNG
29/10/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Vận Tải/Giao Nhận Hàng Hóa
KỸ NĂNG
Capacity Management, Ms Office, Communication and negotiation skills, English, Air Freight
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
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Thông tin chung
- Thu nhập: $ 10tr-15tr /tháng
Nơi làm việc
- TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City