Application Engineer (Thanh Hoa base)

What we offer:
· Is responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers.
· Recommends solutions and performs technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation.
· Reports quality issues / customer claims to relevant parts of the organization (incl. CCMS/CAPRIS)
· Works with application equipment to provide solutions to enhance customer adhesive related processes.
· Reports technical results and contributes to customer presentations Works effectively on SBU and/or Regional specific projects.
· Contributes to project plans and helps the team to deliver project goals May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers.
· Quantifies, documents and reports Henkel solution's value to customers Is responsible for products application / technical training of field sales forces and customers.
· Documents all activities in CRM tool (CAPRIS/ACE) and / or in the AE Lab
· Requests database Is responsible for directly communicating with sales, marketing, PD, Innovation, members of AE field team or project team members.
· Promotes internally SBU innovations and best learnings cross accounts.
· Respects and promotes the internal Henkel SHEQ rules