Area Air Freight Solution Manager

Key responsibilities

1/ Top line growth

- Work with carrier management team to provide the market intelligence & product team's recommendation to stakeholders.

- Improve business margin and profitability by actively reviewing the total end to end costs & profitability and the possibility of pricing re-procurement.

- Support and efficiently drive the tender management.

2/ Product development

- Coordinate with both of internal and external stakeholders to initiate and design new air product / services (new services/ new multi-modal/hybrid transport models)

- Drive efficiently Trade Lane calls with oversea teams (Product, Commercial and Trade Lane partners)

- Actively study customer needs and market trends to identify potential new product offerings through joint customer meetings with Commercial and CX teams.

- Package and communicate the air freight product portfolios of area Vietnam/Cambodia and Myanmar to over-sea organizations via network strengthening.

- Co-ordinate with local / regional / global teams to ensure the market intelligence being shared within the internal network as quick and sufficient as possible.

- Provide solutions and suitable product designs to increase SoW of existing customers.

- Collaborate with cross-function product to research new air hybrid product/multi-modal air products.

3/ Customer centricity & operational excellence

- Work closely with CS team to ensure Air product being offered with high service delivery and keep tracking the efficiency and benefits of cross-selling program.

- Review the sales pipelines and support Commercial team to win hot opportunities.

- Facilitate sales lead / materials for cross-functional collaborations for upselling E2E air service

- Formulate Air training to Commercial and CX teams to strengthen the Air Product /Service and Market knowledge for selling efficiency.

4/ Reporting

- Prepare weekly / monthly report on performance tracker / assessment

- Research and qualify sales lead to assess pursuit plan

- Assist in preparing product analytical reports and queries assigned by Air Product Manager.

- Carry out ad-hoc tasks assigned by Area Head of Air Product