Asean - Decorative Paint Commercial Quality Manager
Công ty TNHH Akzonobel coatings Viet Nam
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 17/03/2024
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
Mô tả Công việc
Job Purpose:
Scope: Regional - Asean
To manage and develop the commercial side of quality in Decorative Paint BU.
Works with the Commercial Managers and BOD as an advocate for the business.
Align processes, systems, and tools across the BU.
Drives continuous improvement in quality for the BU.
Proposes and align quality priorities for ISC with QD and BOD.
Meet and exceed consumer & customer quality expectations.
Key Accountabilities:
Improve internal and external quality metrics:
Define key priorities for complaints / returns / COPQ reduction
Align improvement plan + targets with QD and BOD
Lead or support quality related improvement projects with customers and/or internal functions.
Provide the customer quality perspective in production transfers and reallocation as well as new product launches and significant product modifications.
Managing Customer Complaints:
Manage/implement the customer facing complaints process and root cause problem solving approach. Interface with the ISC team to handle issues end to end
Investigate & analyse main quality complaints from the market and determine which ones require further action/escalation.
Request RD and/or Technical Support team for complaint investigation and confirmation on technical justification.
Managing Quality Incidents:
Create internal team and coordinate the incident process
Provide guidance on options for resolution
Ensure execution of the containment decision (e.g., block/release stock in warehouse and/or recall
Claims negotiation:
Works with Commercial leads to help coordinate and support significant customer negotiations on quality related claims. Includes follow up on resulting actions such as dealing with insurances and working with relevant functions on root cause problem solving.
Quality Systems:
Provide ownership or support to ensure that the necessary quality management system and applicable certifications are in place in support of the necessary customer and market needs. This would include adherence to customer requirements and external certifications such as ISO, customer audits etc.
Customer triggered quality assessment and auditing:
Manage the customer triggered quality assessments, surveys etc. as well audits triggered by key customers. Ensure that issues highlighted are addressed promptly and efficiently, so that the right disciplines are maintained on a consistent basis.
Internal and Distributor Audits:
Responsible to lead and/or support agreed internal and/or distributor audits in support of the business. Includes the subsequent follow-up of non-conformance and follow-up actions.
Commercial contracts:
Support the commercial teams in the review and/or creation of quality, complaints and claims sections in commercial contracts. Goal is to ensure that contracts which carry high risk are formulated properly in quality areas including insurance and risk management for claims.
Quality related project management:
Lead or support quality related improvement projects with customers and/or internal functions. Provide the customer quality perspective in production transfers and reallocation as well as new product launches and significant product modifications.
Business quality reporting:
Manage monthly reporting, analysis and action tracking involving key department managers and other commercial and ISC quality personnel.
Systems, Data & Documentation:
Expected to lead, support, facilitate or provide development input into the necessary systems, data and processes to support the Commercial business. Includes FMEA's, Control Plans, Process Control Documentation and PPAP/ APQP as examples of documentation.
Job Purpose:
Scope: Regional - Asean
To manage and develop the commercial side of quality in Decorative Paint BU.
Works with the Commercial Managers and BOD as an advocate for the business.
Align processes, systems, and tools across the BU.
Drives continuous improvement in quality for the BU.
Proposes and align quality priorities for ISC with QD and BOD.
Meet and exceed consumer & customer quality expectations.
Key Accountabilities:
Improve internal and external quality metrics:
Define key priorities for complaints / returns / COPQ reduction
Align improvement plan + targets with QD and BOD
Lead or support quality related improvement projects with customers and/or internal functions.
Provide the customer quality perspective in production transfers and reallocation as well as new product launches and significant product modifications.
Managing Customer Complaints:
Manage/implement the customer facing complaints process and root cause problem solving approach. Interface with the ISC team to handle issues end to end
Investigate & analyse main quality complaints from the market and determine which ones require further action/escalation.
Request RD and/or Technical Support team for complaint investigation and confirmation on technical justification.
Managing Quality Incidents:
Create internal team and coordinate the incident process
Provide guidance on options for resolution
Ensure execution of the containment decision (e.g., block/release stock in warehouse and/or recall
Claims negotiation:
Works with Commercial leads to help coordinate and support significant customer negotiations on quality related claims. Includes follow up on resulting actions such as dealing with insurances and working with relevant functions on root cause problem solving.
Quality Systems:
Provide ownership or support to ensure that the necessary quality management system and applicable certifications are in place in support of the necessary customer and market needs. This would include adherence to customer requirements and external certifications such as ISO, customer audits etc.
Customer triggered quality assessment and auditing:
Manage the customer triggered quality assessments, surveys etc. as well audits triggered by key customers. Ensure that issues highlighted are addressed promptly and efficiently, so that the right disciplines are maintained on a consistent basis.
Internal and Distributor Audits:
Responsible to lead and/or support agreed internal and/or distributor audits in support of the business. Includes the subsequent follow-up of non-conformance and follow-up actions.
Commercial contracts:
Support the commercial teams in the review and/or creation of quality, complaints and claims sections in commercial contracts. Goal is to ensure that contracts which carry high risk are formulated properly in quality areas including insurance and risk management for claims.
Quality related project management:
Lead or support quality related improvement projects with customers and/or internal functions. Provide the customer quality perspective in production transfers and reallocation as well as new product launches and significant product modifications.
Business quality reporting:
Manage monthly reporting, analysis and action tracking involving key department managers and other commercial and ISC quality personnel.
Systems, Data & Documentation:
Expected to lead, support, facilitate or provide development input into the necessary systems, data and processes to support the Commercial business. Includes FMEA's, Control Plans, Process Control Documentation and PPAP/ APQP as examples of documentation.
Yêu cầu
Yêu Cầu Công Việc
Minimum Bachelor Degree in business management or technical field (Chemistry, Engineering, similar field). Masters preferred.
Background in paints and coatings industry, 8-10 years of work experience in commercial roles or technical service or sales project management or Quality, with knowledge of Coatings/ Paints product use and application.
Qualifications/ experience in Quality Systems like ISO 9001 (14001, or similar) and in Quality improvement tools experience desirable but not mandatory.
Internal as well as Customer Auditing experience.
Experience in customer negotiations and contracting related to quality, complaints and claims.
Skills - Leadership, stakeholder management, project management, drive, result orientation, communication and commercial and business acumen. Understanding of financial concepts related to sales and cross functional processes (sales, technical service and manufacturing).
Minimum Bachelor Degree in business management or technical field (Chemistry, Engineering, similar field). Masters preferred.
Background in paints and coatings industry, 8-10 years of work experience in commercial roles or technical service or sales project management or Quality, with knowledge of Coatings/ Paints product use and application.
Qualifications/ experience in Quality Systems like ISO 9001 (14001, or similar) and in Quality improvement tools experience desirable but not mandatory.
Internal as well as Customer Auditing experience.
Experience in customer negotiations and contracting related to quality, complaints and claims.
Skills - Leadership, stakeholder management, project management, drive, result orientation, communication and commercial and business acumen. Understanding of financial concepts related to sales and cross functional processes (sales, technical service and manufacturing).
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Thông tin chung
- Ngày hết hạn: 17/03/2024
- Thu nhập: Thỏa thuận
Giới thiệu công ty
Xem trang công ty
AkzoNobel creates everyday essentials to make people's lives more livable and inspiring. As a leading global Paints and Coatings Company and a major producer of specialty chemicals, we supply essential ingredients, essential protection and essential color to industries and consumers worldwide....
Quy mô công ty
Từ 101 - 500 nhân viên
Việc làm tương tự
Công ty Cổ phần Tập đoàn Sen Tài Thu
10 Triệu - 15 Triệu VNĐ + KPI
11/10/2024
Hồ Chí Minh
Công ty Cổ phần Tập đoàn Sen Group
Lương cơ bản 6.000.000 - 18.000.000 + % Hoa Hồng + Thưởng
18/10/2024
Hồ Chí Minh
CÔNG TY CỔ PHẦN PHÁT TRIỂN TRUYỀN THÔNG VIỆT BA
Thỏa thuận
27/10/2024
Hà Nội, Hồ Chí Minh
CÔNG TY TNHH DƯỢC MỸ PHẨM SOO YOUNG KOREA
12 - 30 triệu
19/10/2024
Hồ Chí Minh, Hải Phòng, Vĩnh Long
CÔNG TY TNHH QUÂN UY
20 Tr - 25 Tr VND
31/10/2024
Hồ Chí Minh
hỗ trợ doanh nghiệp
Giải thưởng
của chúng tôi
Top 3
Nền tảng số tiêu biểu của Bộ
TT&TT 2022.
Top 15
Startup Việt xuất sắc 2019 do VNExpress tổ chức.
Top 10
Doanh nghiệp khởi nghiệp sáng tạo Việt Nam - Hội đồng tư vấn kinh doanh ASEAN bình chọn.
Giải Đồng
Sản phẩm công nghệ số Make In Viet Nam 2023.