Mô tả công việc
Job Summary
1. Supporting in process the invitation letter if needed.
2. Receiving the visiting request and progress the related arrangement (Factory check-in, applying the wifi account, transportation arrangement, F&B [protected info])
3. Listening to customers' concerns and handling complaints.
Key Responsibility
4. Working with other depts to create better methods to address customer complaints.
5. Communicating with customers in-person, through email or chat, over the phone or on social media.
6. Being driver in case there are VIP customers/big boss visit. (If needed)
7. Receiving orders (food & beverage, transportation, hotel[protected info].), calculating charges and processing payments.
8. Monitoring customer satisfaction levels.
Yêu cầu
1. Educational background: Bachelor Degree
2. Gender: 1 Male; good-looking. (1m72 up)
• Typically, 1 year directly related experience or 2-3 years overall professional experience.
• Fluent in written and spoken English; knowing Chinese is an advantage.
• Equipped with good communication skills.
• More empathetic and patient towards customers.
• Quick at thinking solutions to customer problems.
• Equipped with good driving skills is a plus. (B2 liscence)
Quyền lợi
Thưởng
- Attractive salary; annual KPI bonus & 13-month salary
Chăm sóc sức khoẻ
Premium Healthcare Program for employees & their families
Nghỉ phép có lương
13 annual leave & 4 paid sick leave days/ year (17 annual leave)
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Thông tin khác
NGÀY ĐĂNG
22/01/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Communication Skills, Driving Skills, Driving Skills, Driving Skills, Driving Skills, Empathy, Empathy, Empathy, Good English, Problem-solving
LĨNH VỰC
Dịch vụ lưu trú/Nhà hàng/Khách sạn/Du lịch
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Người Việt Nam
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