Assistant Director of rooms - phó giám đốc khối phòng

Champions the brand's service vision for product and service delivery.
Monitors and promotes room rates, specials, and promotions at the residence.
Runs and reviews critical information contained in room operations reports.
Understands the functions of the Front Office, Engineering/Maintenance and Housekeeping operations.
Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
Operates all department equipment as necessary and reporting malfunctions.
Ensures employees have the proper supplies and uniforms.
Understands and complies with loss prevention policies and procedures.
Verifies accuracy of room rates to maximize revenue opportunities.
Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
Understands the impact of Room Operations on the overall property financial goals and objectives.
Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary.
Observes service behaviors of employees and providing feedback to individuals; continuously strives to improve service performance.
Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
Interacts with guests to obtain feedback on product quality and service levels.
Drives positive employee engagement by conducting the department feedback sessions and creating action plans to address open concerns.
Perform any other duties which may be assigned by the higher management from time to time.