Assistant Executive Housekeeper

POSITION SUMMARY:
Assist in managing the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. Serve as Executive Housekeeper in his/her absence.
RESPONSIBILITIES:
- Monitor Housekeeping personnel to ensure guests receive prompt and courteous service.
- Monitor Housekeeping personnel to ensure rooms, and particularly those of Wyndham Reward members, known repeat guests and other VIP's receive special attention.
- Inform other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry.
- Schedule routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms.
- Inspect guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required.
- Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary.
- Ensure Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests.
- Maintain a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department.
- Supervise outside contractors to ensure contractual compliance.
- Ensure that consumption of guest supplies is under control.
- Assist in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests.
- Work with the Executive Housekeeper on routine cleaning programs including spring cleans, etc.
- Act on behalf of the Executive Housekeeper in his / her absence as assigned.
- Work with Superior and Human Resources on manpower planning and management needs.
- Work with Superior Director of Finance in the preparation and management of the Department's budget.
- Complete other tasks which assigned by the leader.