ASSISTANT FRONT OFFICE MANAGER (AFOM)Hệ Thống Chuỗi Khách Sạn Wil'que
Nơi làm việc: Hà Nội
Ngành nghề: Thư ký - Trợ lý, Hành chính - Văn phòng, Bộ Phận Hỗ trợ
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 13/09/2024
Hạn nộp: 13/10/2024
Mô tả công việc
Purpose of Job / Job Summary:
As Assistant Front Office Manager you'll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You'll also create the warm atmosphere that makes our guests feel at home in any location
1. Guest Experience
• Ensure your front office team delivers a great service, professional attention and personal recognition
• Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
2. People
• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
• Ensure your team are properly trained on systems, security, service and quality standards
3. Financial
• Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management
• Oversee night audit function and preparation of daily financial reports
• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk Responsible Business
• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
• Perform other duties as assigned. May also serve as manager on duty
4. Accountability
This job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee a team
As Assistant Front Office Manager you'll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You'll also create the warm atmosphere that makes our guests feel at home in any location
1. Guest Experience
• Ensure your front office team delivers a great service, professional attention and personal recognition
• Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
2. People
• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
• Ensure your team are properly trained on systems, security, service and quality standards
3. Financial
• Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management
• Oversee night audit function and preparation of daily financial reports
• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk Responsible Business
• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
• Perform other duties as assigned. May also serve as manager on duty
4. Accountability
This job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee a team
Yêu cầu công việc
Qualifications: Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
Experience: 03- 05 years.
Specific skills / abilities: Communication, analysis, negotiation, presentation and organizational skills.
Personal qualities: Overall and detail oriented.
Experience: 03- 05 years.
Specific skills / abilities: Communication, analysis, negotiation, presentation and organizational skills.
Personal qualities: Overall and detail oriented.
Quyền lợi được hưởng
Annual leave, SI, HI & UI under the Law.
International working environment with growth opportunities
Competitive salary with full benefit package
Insurance on 100% salary
International working environment with growth opportunities
Competitive salary with full benefit package
Insurance on 100% salary
Thông tin khác
Số lượng
1
Nơi làm việc
Quận Ba Đình - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
13/[protected info]
1
Nơi làm việc
Quận Ba Đình - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
13/[protected info]
Giới thiệu công ty
Hệ Thống Chuỗi Khách Sạn Wil'que việc làm
Phòng 705, tầng 7, tòa nhà Daeha Business Center, 360 Kim Mã, Ba Đình, Hà Nội
Quy mô: Từ 26 - 100 nhân viên
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Vị trí ASSISTANT FRONT OFFICE MANAGER (AFOM) do công ty Hệ Thống Chuỗi Khách Sạn Wil'que tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về ASSISTANT FRONT OFFICE MANAGER (AFOM) hoặc công ty Hệ Thống Chuỗi Khách Sạn Wil'que ở các link phía trên
Giới thiệu công ty
Hệ Thống Chuỗi Khách Sạn Wil'que việc làm
Phòng 705, tầng 7, tòa nhà Daeha Business Center, 360 Kim Mã, Ba Đình, Hà Nội
Quy mô: Từ 26 - 100 nhân viên