ASSISTANT FRONT OFFICE MANAGER (AFOM)
Công ty TNHH đầu tư và phát triển AK Việt Nam
- Chi tiết công việc
- Giới thiệu công ty
Mô tả công việc
Purpose of Job / Job Summary:
As Assistant Front Office Manager you'll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You'll also create the warm atmosphere that makes our guests feel at home in any location
1. Guest Experience
• Ensure your front office team delivers a great service, professional attention and personal recognition
• Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
2. People
• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
• Ensure your team are properly trained on systems, security, service and quality standards
3. Financial
• Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management
• Oversee night audit function and preparation of daily financial reports
• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk Responsible Business
• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
• Perform other duties as assigned. May also serve as manager on duty
4. Accountability
This job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee a team
Yêu cầu công việc
Qualifications: Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
Experience: 03- 05 years.
Specific skills / abilities: Communication, analysis, negotiation, presentation and organizational skills.
Personal qualities: Overall and detail oriented.
Quyền lợi được hưởng
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
Thông tin khác
Cao đẳng
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Thông tin chung
- Mức lương: Thỏa thuận
Cách thức ứng tuyển
At AKDV, we believe that each project is an opportunity to weave dreams into reality. Our unique approach infuses every endeavour with a touch of magic, transforming mere structures into captivating destinations. Through meticulous craftsmanship, thoughtful design, and a deep understanding of our customers' needs, we create unparalleled value that resonates with both individuals and corporate partners. We are more than just developers; we are creators of extraordinary spaces that become the heart and soul of the communities they inhabit. Guided by our unwavering commitment to innovation and technology, we forge ahead, pioneering groundbreaking solutions that redefine the boundaries of what's possible in the realm of real estate.
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