Assistant Front Office Manager

Role & Responsibilities include but are not limited to:
The responsibilities include assisting in overseeing any area in the Operations with a focus in the Rooms Division. This can include the front office staff, guest services, housekeeping/laundry, and reservations. Duties may also include training, staff development, payroll coordination and scheduling. In addition to assisting in the operation, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction
Assistant Front Office Operation Managers must have open availability and be able to work a flexible schedule, including mornings, evenings, weekends, and holidays.
The Hotel
Come work with us in the center of vibrant downtown Tempe, AZ! From the smell of the citrus in our courtyard, to working with colleagues who have built longevity in their careers, you will be surrounded with a sense of home while creating a career at our hotel.
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Qualifications - External
2 years or more of progressive hotel Operations/Rooms experience (typically with Hyatt) and with Opera
Service oriented style with professional presentations skills
Proven leadership skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear and concise written and verbal communication skills
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Must be flexible and dependable with open availability
Benefits & Perks​
Our Hotels have the best to offer including: free uniforms, free covered parking, paid vacation and sick leave, medical health care, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, tuition reimbursement property specific benefits, excellent training and professional development and many more!
Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
About The Hiring Process
We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so.
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Proof of eligibility to work in the United States is required, as well as a completed background check.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.