assistant, Reservation services

Responsible for all activities related to membership acquisition and to maintain a high level of data
To develop and maintain a close and harmonious working relationship with all hotel departments.
Ensure that all correspondence is responded to within 24 hours.
Answer all calls promptly within 3 rings and in a courteous manner.
Communicates clearly and professionally, both verbally and in writing. Chooses the appropriate vehicle and tone most appropriate for the message to be delivered (voice, email etc.).
Participate actively in departmental meetings. Uses active, empathetic listening as a tool to understand and support each interaction, internal and external to the company.
To have a comprehensive and in-depth knowledge of the hotel products, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, and fitness center.
Keep up to date and communicate hotel marketing directions and promotions.
Be fully aware at all times of the sales strategy, rates, and booking status of the hotel, and ensure timely and accurate communication of this to all concerned departments.
Be fully aware of and adhere to all the hotel safety and security policies.
Attend training sessions and meetings as required.
Perform any reasonable task as requested by management.
Manage and strife for reduction of abandoned call ratios of incoming call volumes.
Actively participate in incentive programs initiated, up-selling efforts in the department.
Assist when requested with conduct competition / shop surveys to keep abreast of competition pricing / package special corporate.
Work towards superseding goals and total team effort.
Work closely with sales team and event management on the maintenance of group blocks.
Other tasks as may be required by Line Manager, Head of Division, and the Company Management as needed.