Assistant Sales Manager (M.I.C.E and Event)

• Be able to manage a budget, and able to achieve the budgeted departmental sales and sales goals.
• Co-ordinate and handle sales and event enquiries verbally, in writing, and personally with the customer, and follow-up with customer post-event. For example, thank-you letter and comment card form is sent out 24 hours after function, and follow-up call made to solicit further business.
• Meet prospective clients and regular clients for site inspections to show them the hotel and banqueting facilities as required.
• Fully discuss all details of a function with the client in order to ensure the smooth running of a function. Present ideas, expectations and information in a concise, well organized manner.
• Attend and supervise banqueting functions through the Banquet Supervisor/Manager to ensure that the function runs to the standards laid down by the company. Make presence known to customer during the event.
• Liaise between Sales, and Account manager and customer through the event sales process.
• To be responsible, along with the other banqueting managers, for recording all enquiries, turndowns and cancellations and evaluating them on an individual basis for future potential business.
• Liaise regularly with the Banqueting staff with regards to forthcoming functions by leading pre-convention meetings, helping to solve operational challenges or suggesting alternatives to previous arrangements.
• Be aware of competitor price structure and evaluate our own prices on a quarterly basis.
• Ensure that the Weekly Function List and BEOs are prepared in accordance with the schedule of the week.