Assistant Social Club Manager

* Guest Service Responsibilities
- Ensure guest satisfaction at all times
- Develop customer loyalty and recognition
- Introduce and up sell any special events / promotions
- Gather guest feedback and report to the Social Club Restaurant & Bar Manager
- Work hard to satisfy any guest requests
* Operational Responsibilities
- Manage the entire Social Club and Pool team
- Ensure smooth and efficient service at all times
- Ensure an extremely detailed service
- Ensure proper atmosphere of Social Club according to the time of the day (music, lighting, aromas, temperature...)
- Ensure good communication between kitchen and Social Club and Pool service team
- Check all operations set up
- Know and ensure full follow up on the MGallery brand standards
- Monitor and control the cleanliness of both front and back of the house service stations
- Ensure proper organization of all service areas
- Ensure efficient sequence of service
- Follow up that all given training are fully followed by the staff
- Handle and follow up on any guests complaints and report to Social Club Restaurant & Bar Manager
- Check overall conditions of the Social Club Rooftop Bar and Pool
- All employees are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
- All employees may be assigned to other duties in the hotel as and when required by business levels.
* Benefits:
- Attractive Salary + 13th month salary
- Service charge
- Uniform and meal will be provided by Hotel
- Company Outing trip + Staff Party
- Other benefits will be shared during interview