Assistant Spa Manager
Nha Trang Marriott Resort & Spa - Hon Tre IslandĐịa điểm làm việc: Khánh Hòa
Hết hạn: 19/04/2024
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Mô tả công việc
JOB SUMMARY
Assists with supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction. Assists with achieving the operating budget.
CORE WORK ACTIVITIES
Assisting in Management of Spa Operations and Budgets
• Ensures all employees have the proper supplies, equipment and uniforms.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Manages supplies and equipment inventories within budget.
• Maintains cleanliness of spa and related areas and equipment.
• Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
• Ensures employees understand expectations and parameters.
• Brings issues to the attention of the department manager and Human Resources as necessary.
Ensuring and Delivering Exceptional Customer Service
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Strives to improve service performance.
Assists with supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction. Assists with achieving the operating budget.
CORE WORK ACTIVITIES
Assisting in Management of Spa Operations and Budgets
• Ensures all employees have the proper supplies, equipment and uniforms.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Manages supplies and equipment inventories within budget.
• Maintains cleanliness of spa and related areas and equipment.
• Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
• Ensures employees understand expectations and parameters.
• Brings issues to the attention of the department manager and Human Resources as necessary.
Ensuring and Delivering Exceptional Customer Service
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Strives to improve service performance.
Yêu cầu công việc
• High school diploma or GED; 1 year experience in the spa, guest services, or related professional area
Quyền lợi được hưởng
Days off/week: 2 days
Competitive package| 13th salary month
Full salary & service charge, social insurance during probation
Medical Insurance Plan upon the hotel policy: Social insurance, health insurance and unemployment insurance
National and international training courses
Opportunity to develop career
Competitive package| 13th salary month
Full salary & service charge, social insurance during probation
Medical Insurance Plan upon the hotel policy: Social insurance, health insurance and unemployment insurance
National and international training courses
Opportunity to develop career
Nộp hồ sơ liên hệ
Nhân Sự
Nha Trang Marriott Resort & Spa - Hon Tre Island
Giới thiệu công ty
Xem trang công ty
Off the coast of the beautiful beach destination in Nha Trang City, where the sun shines brightly 300 days a year, the new Nha Trang Marriott Resort & Spa, Hon Tre Island is preparing to welcome you, offering a unique experience to all travelers in this tropical paradise. The resort is expected Xem thêm...
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