Assistant Store Manager (quận 1, quận 2)Công Ty TNHH Thực Phẩm Và Nước Giải Khát Ý Tưởng Việt (Starbucks Việt Nam)

* Responsibilities and essential job functions include but are not limited to:
- Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks
- Supports store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives
- Communicates clearly, concisely and accurately in order to ensure effective store operations; filters communication to the shift team as directed by the store manager
- Utilizes and provides direction to partners during their shift on the use of operational tools to achieve operational excellence; acts as a coach and mentor to partners by using discretion in assessing performance, providing feedback and coaching to improve partner performance, and effectively recommending employment decisions to store manager
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
- Models a customer comes first attitude, delivers legendary customer service, and supervises partners to ensure they are delivering legendary customer service
- Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located
- Maintains and models a calm demeanor during periods of high volume or unusual events; continues to keep store operating to standard and sets a positive example for the shift team
- Contributes to positive team environment by recognizing alarms or changes in partner
- Maintains regular and consistent attendance and punctuality
- Responds to immediate store needs by utilizing external resources such as Partner & Asset Protection, Partner Resources and Food & Beverage/ Product & Marketing
- Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals; communicates ideas to the store manager for broader areas of improvement.
- Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition
* Working in Starbucks stores in 1, 2 District