Assistant Store Manager

Mô tả Công việc
Objective of role:
Manage the team of employees and drive sales performance.
Take responsibility for sales activities at the store.
Take responsibility for achieving assigned targets.
Take responsibility for maintaining the image of the store and brand.
Complete tasks assigned by direct management.
Detailed responsibilities/accountabilities
Ensure stores achieve sales targets:
Achieve assigned Key Performance Indicators (KPIs) related to revenue: Store sales, UPT (Units Per Transaction), ATV (Average Transaction Value), Customer Satisfaction, etc.
Generate daily sales reports.
Plan and implement sales strategies and propose promotional programs to achieve daily/monthly/quarterly/yearly revenue goals.
Store Operations Management:
Ensure the store's image (product display, cleanliness, fixed asset maintenance, inventory management, etc.) and report to direct management if any issues arise.
Ensure employees' appearance is neat and adheres to the brand standards.
Generate daily/monthly/quarterly reports as required by management.
Provide necessary information to management regarding sales activities and store operations.
Support budget management and monitor operational expenses of the store.
Plan and propose efficient operational solutions for direct management.
Customer Service:
Provide service to customers according to the brand and company standards, delivering the best customer experience.
Maintain and develop close relationships with customers.
Assist customers in resolving issues with products or services, handling customer complaints (if any).
Inventory Management:
Store and handle goods according to regulations to prevent losses due to operational errors.
Monitor inventory and conduct daily stock counts to ensure an adequate quantity of goods in the store.
Handle incidents related to goods: discrepancies, negative inventory, errors in the HO system, etc.
Analyze and propose appropriate purchasing solutions based on the business situation in the managed store.
Collaborate with departments to resolve inventory discrepancies (if any).