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Mô tả công việc
YOUR JOB RESPONSIBILITIES
• Traction of issues through Internal System.
• Escalation of issues to the IT team for timely solution.
• Management of caseload.
• Frequent updates on pending issues/cases.
• Traction of aging case.
• Daily/weekly reports to line manager.
• Provision of documentation, IT assets management.
• Work closely with Business / Product / Tech to resolve issues from end-user.
Yêu cầu
YOUR SKILLS & EXPERIENCE
• Bachelor's Degree in Computer, telecommunications or related field preferred, ITIL certificate as a plus
• 2+ years of experience in IT Operations/Service Desk/
IT Support/Window/MacOS
• Fluent in English
• Managed a diverse and complex scope of support issues directly related to the use, support, implementation, and delivery of IT services
• Excellent analytical and problem-solving skills. Have a professional attitude and deal with customers from all levels of the organization and work well in a team environment.
• Identify the potential issues and escalate to relevant tech teams to prevent them.
• Ability to communicate incident status accurately and concisely.
• Effectively interact with various teams to provide solutions to complex technical issues.
• Able to work under pressure and keep calm in crises.
• Ability to work independently with minimal supervision.
• Ability to explain technical concepts to non-technical users.
• Share best practices with other team members to enhance the quality and efficiency of support services.
Quyền lợi
Thưởng
Very competitive remuneration package
Chăm sóc sức khoẻ
Hybrid and flexible working environment
Hoạt động nhóm
Build products for millions of users in Australia
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
IT Helpdesk, Infrastructure Security, LAN, Windows Operating Systems, Mac
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
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Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: Thương lượng
