Job Purpose To manage and develop assigned department(s) by leading sales operations, merchandising, brand and supplier management, promotions, and people development to achieve sales, profit, and margin targets.
The role ensures excellent customer service standards, strong commercial performance, and full compliance with company policies, corporate governance, and applicable regulations.
Key Responsibilities
1. Store Operations & Sales Management
Manage and supervise MD staff in daily operations to ensure smooth sales floor activities and achievement of sales and profit targets
Lead, motivate, and supervise
sales staff and promoters to maximize sales performance and service quality
Plan manpower, duty rosters, and sales floor coverage to support peak trading periods and promotional activities
Conduct regular sales floor inspections to identify operational issues and implement timely corrective actions
Handle escalated customer inquiries and complaints professionally to maintain service standards
2. Merchandising Managemen
t
Develop and implement sales and merchandising strategies aligned with department targets and company direction
Ensure product quality, inventory accuracy, pricing, product origin, and compliance with company standards
Oversee visual merchandising execution to ensure brand consistency and attractive product presentation
Ensure all brand promotions comply with applicable laws and regulations, including Takashimaya standards, international regulations, and HQ requirements
3. Brand & Supplier Management
Manage assigned brands and maintain professional relationships with suppliers and business partners
Conduct market research and competitor analysis to evaluate market trends and brand performance
Analyze sales performance by brand and propose improvement and turnaround plans where necessary
Negotiate commercial terms, promotions, and support programs with suppliers
Propose brand in/out strategies and manage brand performance throughout its lifecycle
4. Sales & Profit Management
Plan, manage, and control department sales and profit, including sales revenue and gross margin
Prepare annual business plans, sales forecasts, and departmental budgets
Analyze sales trends and financial data to support management decision-making and performance improvement
5. Promotion & Marketing (A&P) Coordination
Collaborate with the Advertising & Promotion (A&P) team to plan and execute marketing activities, promotions, and events
Define appropriate promotional strategies to drive sales growth and brand visibility
Evaluate promotion effectiveness and analyze post-campaign sales performance
6. People Management & Team Development
Coach, motivate, and conduct on-the-job training to improve sales performance, service quality, and product knowledge
Ensure staff compliance with company policies, labor regulations, grooming standards, and discipline requirements
Supervise, allocate, and manage sales staff to ensure effective manpower utilization
Monitor staff attendance, performance, and work attitude; provide timely feedback and corrective guidance when required
7. Reporting
Prepare daily, monthly, quarterly, half-year, and annual sales reports to support performance review and improvement plans
Conduct business reviews and sales forecasts; provide regular updates to the management team
Break down budgets by brand, section, and department
Plan and allocate MD funds to support sales promotions, events, and marketing activities
8. Compliance & Corporate Governance
Ensure strict compliance with company rules, regulations, and internal policies
Maintain high ethical standards in all supplier and partner dealings; bribery and information leakage are strictly prohibited
Perform other duties as assigned by the Company
Job Requirements
1 Education & Professional Qualifications
Bachelor's Degree in a related field
Certificates related to PDCA, Leadership, or Management are preferred
Advanced Excel or Power BI skills are an advantage
2 Language Skills
Fluent in English (speaking, writing, listening, and reading)
3 Knowledge & Job Experience
Minimum 08 years of experience in retail business, including at least 05 years in a managerial or equivalent role
Experience working in an MNC or department store environment is strongly preferred
In-depth knowledge of department merchandise and retail operations
Strong leadership, negotiation, and problem-solving skills
Number-driven mindset with strong analytical and management capability
4 Other Requirements
Willingness to work shifts, weekends, and public holidays
For application, please send your resume to email: [protected info]