[Aviation - HAN] Reservation & Customer Services

Công ty cổ phần giao nhận và vận chuyển indo trần

Hết hạn: 29/09/2024

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Responsibilities

Respond to customer upon receiving booking; find space and coordinate with Sales, and Airline's principles to arrange suitable space and Manage and fulfill Allotment space.
Tracing flight/shipment information and response to customers; processing and responding to customer claims.
Achieve budget tonnage and budget revenue set per year.
Response quickly and timely on Principle request; perform strictly in line with Principle' guideline.
Always listen and dedicatedly serve customers' needs. Make customers always satisfied with the company's products. After sales service to be in focus.
Always research and deploy applications carefully.
Make payment plan for each item and follow accordingly to meet the deadline; and based on the proposed annual budget list for reasonable spending.
Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer-focused manner.
Perform other duties as assigned.
Working at: NTS Building, Noibai Airport, Soc Son, Hanoi City, Vietnam.

Qualifications

Minimum of 3 year of booking & CS experience in Aviation/GSA/Air Forwarder.
Having knowledge about Aircraft type/ULD, Air Cargo Basic.
Bachelor's degree in Aviation/Business Administration/Foreign Trade or College of Foreign Trade Economic.
Priority for candidates have IATA Certificates.
Good in English.
Strong communication and interpersonal skills.
Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Ability to work independently and as part of a team.
Positive attitude and a willingness to learn.

Benefits

Competitive salary and benefits package.
Opportunity to work in a fast-paced and dynamic environment.
Opportunity for professional growth and development.

Thông tin chung

Ngày hết hạn: 29/09/2024
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

ITL Corporation - 1 trong 500 doanh nghiệp lớn nhất cả nước. Đứng thứ 2 trong số 10 Công ty về Logistic lớn nhất Việt Nam. Doanh nghiệp dẫn đầu về chỉ số gắn kết nhân viên năm 2021

ITL Corporation is one of the largest logistics and supply chain companies in Vietnam and one of Vietnam's Top 500 largest Enterprises and Top 50 Trusted Brands. The company is a leading regional solutions provider of Aviation, Integrated Logistics, Warehousing, Freight Management, and Distribution in Indochina. ITL is also a leader in e-commerce and First and last-mile transportation solutions in Vietnam.

With representation of 22+ airlines, management of 200+ flights per week, and a capacity of 150,000 tons of cargo per month, ITL is the largest provider of cargo aviation and GSA services in Vietnam.

In addition, ITL operates more than 100,000 m2 of international standard warehousing space across North, South, and Central Vietnam in addition to an owned fleet of over 180 container prime movers and 250 chassis, centralized in 3 main transport hub centers nationwide with cross-border connectivity across Indochina.

ITL is headquartered in Ho Chi Minh City, has 1,500+ employees, and more than 70 branch offices in Vietnam along with offices in Cambodia, Laos, Myanmar, Singapore, and Thailand.

Quy mô công ty

Từ 101 - 500 nhân viên

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