Reservation & Customer Services

Mô tả Công việc
Responsibilities
Respond to customer upon receiving booking; find space and coordinate with Sales, and Airline's principles to arrange suitable space and Manage and fulfill Allotment space.
Tracing flight/shipment information and response to customers; processing and responding to customer claims.
Achieve budget tonnage and budget revenue set per year.
Response quickly and timely on Principle request; perform strictly in line with Principle' guideline.
Always listen and dedicatedly serve customers' needs. Make customers always satisfied with the company's products. After sales service to be in focus.
Always research and deploy applications carefully.
Make payment plan for each item and follow accordingly to meet the deadline; and based on the proposed annual budget list for reasonable spending.
Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer-focused manner.
Perform other duties as assigned.
Working at: NTS Building, Noibai Airport, Soc Son, Hanoi City, Vietnam.
Benefits
Competitive salary and benefits package.
Opportunity to work in a fast-paced and dynamic environment.
Opportunity for professional growth and development.
Respond to customer upon receiving booking; find space and coordinate with Sales, and Airline's principles to arrange suitable space and Manage and fulfill Allotment space.
Tracing flight/shipment information and response to customers; processing and responding to customer claims.
Achieve budget tonnage and budget revenue set per year.
Response quickly and timely on Principle request; perform strictly in line with Principle' guideline.
Always listen and dedicatedly serve customers' needs. Make customers always satisfied with the company's products. After sales service to be in focus.
Always research and deploy applications carefully.
Make payment plan for each item and follow accordingly to meet the deadline; and based on the proposed annual budget list for reasonable spending.
Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer-focused manner.
Perform other duties as assigned.
Working at: NTS Building, Noibai Airport, Soc Son, Hanoi City, Vietnam.
Competitive salary and benefits package.
Opportunity to work in a fast-paced and dynamic environment.
Opportunity for professional growth and development.