Avp, Client Implementation Manager, Global Transaction Banking - Wd53712

JOB TITLE:
AVP, Client Implementation Manager, Global Transaction Banking
COMPANY DESCRIPTION:
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named "Asia's Best Bank" by The Banker, a member of the Financial Times group, and "Best Bank in Asia-Pacific" by Global Finance. The bank has also been named "Safest Bank in Asia" by Global Finance for seven consecutive years from 2009 to 2015.
Business Function
Global Transaction Services (GTS) comprises of Cash & Trade, Securities Services and Fiduciary Services. In an increasingly borderless world marked by burgeoning trade flow, expertise in trade finance services is an invaluable asset. With cash the lifeblood of every company, so too, is a good understanding of how to manage these cashflows. Trade Finance, together with Cash Management, is the mainstay of GTS, and is extended to SME and corporate clients for their local and cross-border financial transaction needs.
Responsibilities
• Drive the standard and complex client implementation mandates locally and across the region.
• Manage clients' inquiries regarding GTS products and services arising out of the client implementations
• Perform post implementation reviews to ensure migration of the agreed operating flows from the other banks to DBS Bank, and quality of the overall implementation.
• Engage client regularly to understand/resolve operating issues and seek continuous opportunities to increase cross selling opportunities.
• Provide support on internal process improvement initiatives and identification of opportunities
• Project managed the implementation of an agreed mandate through proper planning, and engagement of relevant stakeholders to execute the agreed plan with client from pre-sales, requirements definition, design and develop, implementation, go live and post implementation review.
• Able to work independently to decide and focus on implementing practical solutions to problem resolution within the defined timeline.
• Design & scope the technical solution
+ Countries and products
+ File Formats and messaging
+ Data security and non-repudiation
+ Data flow
+ Any impact to workflow
+ Recommend solutions
+ Setup and roll-out plans
• Implementation of technical solution
+ Documentation
+ System Configurations (TEST and PROD)
+ System Development if any
+ System testing (TEST and PROD)
+ Roll-out
• Monitor key activities and migration of transactional flows during the initial production run to ensure utilisation, delivering of client's business commitments and converting client to Operating Relationship.
• Continuously manage and support the customers to achieve greater user satisfaction.
• Provide support to clients post implementation if there is enquiry about technical issue or user's activation/usage to ensure utilisation.
• Deepen relationship with clients post implementation to defend client's business flow/commitments and identify opportunities to increase cross selling opportunities.
• Support Product and Digital Channel during initiative/enhancements or new product/service roll out to drive commercialisation and scale up the channel utilisation.
Apply Now​
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
To apply for this position, please use the following URL:
[protected info]