B2B Sales Executive

1. Job Objective
Develop new B2B customers, maintain and expand the existing customer base, and provide suitable express delivery and logistics solutions to achieve assigned revenue, volume, and profit targets.
2. Key Responsibilities
- Customer Development
• Identify, approach, and develop B2B customers through online, offline, and networking channels.
• Assess customer needs and analyze their transportation and logistics operations to recommend appropriate solutions.
• Build and maintain strong relationships with customers, partners, and key decision-makers.
- Sales & Consulting
• Introduce Viettel Post's delivery and logistics services to business customers.
• Prepare quotations, negotiate terms, sign contracts, and coordinate service implementation.
• Work closely with operation teams to ensure service quality and customer satisfaction after sales.
- Account Management
• Maintain and develop existing customer relationships to increase revenue from the assigned customer portfolio.
• Receive and handle customer feedback and complaints, coordinating with relevant departments to ensure timely resolution.
• Monitor customer revenue, shipment volume, and service usage.
- Data Management & Reporting
• Maintain accurate and up-to-date customer information on the CRM/system.
• Develop weekly, monthly, and quarterly business plans.
• Prepare reports on business performance, market trends, and competitor activities as required.