Bar SupervisorThe Secret Con Dao Hotel

GENERAL PURPOSE
Bar supervisor is responsible for assist and monitoring of all aspects and functions of the bar outlets, in accordance with hotel standards. Directs, implements and maintains BAR service within the Hotel, and ensure that customers are served promptly & courteously. Additionally oversee hygiene and safety regulations. Motivate & lead the departments to work as part of the wider hotel team in order to promote a positive image of the Hotel at all times.
MAIN TASKS
Assist Bar Manager/ Assistant Bar Manager to create the new cocktail list and deliver on the job training to the Bartending team.
Make sure the team prepare all items, ingredients, fresh garnishes before service time.
Resolve guest complaints, ensuring guest satisfaction.
Coordinate music tapes and entertainment, ensuring correct volume and appropriateness to guests.
Interact with customers, take orders for drinks and snacks.
Check identification of the guest to make sure they meet age requirements for purchase of alcohol and tobacco products.
Assess guest's needs and preferences and make recommendations
Provide recommendations and suggestions to guest for choosing Drinks and Snacks.
Provide guidance to guests on hotel activities, dining options and general hotel and Regional information.
Quan tâm khách hàng để khách có một trải nghiệm tuyệt vời
Stay guest focused and nurture an excellent guest experience.
Ensure staff meet the standards of the bars, addressing and correcting bad practice where need be.
Ensure that transfer slips and spill sheets are filled out and distributed in accordance with departmental standards.
Implement and ensure the Company Health, Hygiene & Safety Policy is met at all times.