Bell Captain

• Ensure that all guest's baggage are received and delivered upon arrival and departure even for baggage storage pertaining to the procedure laid down in the Inter-Continental Hotels & Resorts Front Office Manual
• Be thoroughly aware of arrivals and departures of each day with emphasis on VIPs, Priority Club Members, groups, and crew movements.
• To work closely with Guest Relations Officer to ensure baggage for VIP's, Priority Club Members are delivered promptly
• To assist the Doorman and supervise traffic control along the driveway during peak hours
• Conducts daily briefing and ensure that all uniform service staff is kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty. Similarly, staff appearance should remain clean, smart and tidy at all times.
• Be responsible for training Bellman, Parking Valets and Doorman, in their respective jobs (by identifying training needs)
• Ensure that all staff are fully informed and knowledgeable on hotel facilities and its surrounding areas
• Ensure that the surrounding areas at the lobby level and main entrance are clean
• Supervise the Parking Valets in handling guests' vehicles properly
• Prepare newspaper orders and co-ordinates with news vendor for early delivery. Supervises Bellman for newspaper delivery
• Ensuring that all equipment (trolley, etc....) are in proper condition and recorded properly
• Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staff are aware of these procedures