Booking & Operations Support Specialist

Jasmine Holidays is a specialist tailor-made tour operator based in the UK, creating bespoke travel experiences across Asia, Africa, the Indian Ocean, South America and selected worldwide destinations since 2007. We work with trusted DMCs worldwide and pride ourselves on accuracy, strong operational systems and long-term relationships.
We are looking for an experienced Asia travel operations professional based in Vietnam to join our team in a newly created remote role. This is a behind-the-scenes operational role - not sales. You will support our UK-based consultants with booking administration, quality control, transport bookings and building digital itineraries in Wetu, with a primary focus on Asia - particularly Japan and Southeast Asia - alongside Africa, South America and other destinations.
You will be the person who catches errors before clients notice, keeps bookings clean and complete, and frees our consultants to focus on client relationships and destination expertise. We communicate openly, give clear briefs and respect your time. We are looking for someone who wants to build something with us long term.
Exceptional attention to detail and written English are more important to us than years of experience.
WHAT YOU WILL DO
- Check consultant bookings for accuracy and flag issues before they reach clients
- Book internal flights, rail services and ferry connections - primarily across Asia including Japan and Southeast Asia, with some Africa and South America
- Liaise with DMCs and suppliers to confirm arrangements
- Build and format digital itineraries in Wetu to a high standard
- Run pre-departure document checks against a standardised checklist
- Support website content updates once established in the role
HOURS AND SALARY
- $1,100 to $1,300 USD per month depending on experience
- Tet bonus as per Vietnamese labour law
- Monday to Friday - approximately 3:00pm to 11:00pm Vietnam time during - - UK summer months, adjusting by one hour during UK winter months
- No weekend work expected except in rare urgent situations
- Long-term role with 3-month probation, followed by a performance and salary review
- There is genuine long-term scope to grow within the operations side of the business for the right person