Business Analyst (BA)

• Problem Collection & Analysis: Gather and document issues and requests from various departments, analyzing the scope and impact of required changes to ensure alignment with business goals.
• Requirement Definition: Develop clear and detailed requirements and specifications, defining the scope and objectives of the requested changes based on collected data.
• System Testing & Support: Actively participate in and support system testing phases, ensuring all requirements are met and issues are addressed before deployment.
• Coordination with Development Team: Work closely with the DEV team throughout the development cycle, clarifying requirements to ensure accurate understanding and successful implementation.
• Documentation & User Support: Prepare comprehensive system documentation and user guides. Organize and lead instructional sessions to support users in effectively using new features and handle any issues that arise.
• Reporting & Communication: Provide regular reports on ongoing projects and escalate issues directly to the Head of Department as needed.
• Additional Responsibilities: Perform any other duties assigned by the competent leader to support departmental goals.
Business Analyst (BA) Responsibilities for WTS/MTS:
• Write detailed software business requirements specification documents, including use cases.
• Design prototypes for interface development, creating user-centric and functional layouts.