Business Analyst ERP (Finance Focus)

Job Purpose
We are looking for a Business Analyst with a strong understanding of ERP systems and financial processes to support our digital transformation journey. This role will play a critical part in our migration from Tourplan to Microsoft Dynamics 365, helping to align system capabilities with business requirements. You will collaborate with cross-functional teams to gather and document requirements, analyze sales and finance workflows, and support the successful implementation and adoption of the new system. This is a permanent role within the team, contributing to the continuous improvement of our ERP and CRM platforms.
Key Responsibilities
• Act as a liaison between business users and technical teams, ensuring effective communication and smooth project delivery.
• Support the ERP system migration by assisting in the collection, documentation, and validation of business and financial requirements.
• Work closely with senior analysts and stakeholders to ensure all business needs are accurately reflected in the new system.
• Analyze current sales workflows, including FIT (Free Independent Traveler), GIT (Group Inclusive Tour), and group sales, and map these processes into Microsoft Dynamics 365.
• Identify data gaps or inconsistencies that could affect migration and provide insights that inform better decision-making.
• Assist in developing reports and performance metrics to evaluate business impact and support strategic decisions.
• Create user-friendly training materials and documentation to support end-users during the transition.
• Provide first-line support and guidance to users during and after implementation to ensure a smooth onboarding experience.