Mô tả công việc
Job Purpose
We are looking for a Business Analyst with a strong understanding of ERP systems and financial processes to support our digital transformation journey. This role will play a critical part in our migration from Tourplan to Microsoft Dynamics 365, helping to align system capabilities with business requirements. You will collaborate with cross-functional teams to gather and document requirements, analyze sales and finance workflows, and support the successful implementation and adoption of the new system. This is a permanent role within the team, contributing to the continuous improvement of our ERP and CRM platforms.
Key Responsibilities
• Act as a liaison between business users and technical teams, ensuring effective communication and smooth project delivery.
• Support the ERP system migration by assisting in the collection, documentation, and validation of business and financial requirements.
• Work closely with senior analysts and stakeholders to ensure all business needs are accurately reflected in the new system.
• Analyze current sales workflows, including FIT (Free Independent Traveler), GIT (Group Inclusive Tour), and group sales, and map these processes into Microsoft Dynamics 365.
• Identify data gaps or inconsistencies that could affect migration and provide insights that inform better decision-making.
• Assist in developing reports and performance metrics to evaluate business impact and support strategic decisions.
• Create user-friendly training materials and documentation to support end-users during the transition.
• Provide first-line support and guidance to users during and after implementation to ensure a smooth onboarding experience.
Yêu cầu
• Proven experience as a Business Analyst or in a related role, ideally involving ERP or CRM system deployments.
• Hands-on experience with ERP systems such as Microsoft Dynamics 365, particularly in financial or sales modules.
• Understanding of tourism industry operations is a plus, especially within a Destination Management Company.
• Strong knowledge of sales workflows, particularly FIT, GIT, and group bookings.
• Demonstrated ability to gather business requirements and translate them into clear system specifications.
• Experience with user acceptance testing (UAT), data analysis, and supporting system migration initiatives.
• Excellent communication and interpersonal skills, with the ability to work effectively across departments and with external vendors.
• Strong analytical and problem-solving skills, with attention to detail and a focus on process improvement.
Quyền lợi
Thưởng
year-end
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > Phân Tích Kinh Doanh/Phân Tích Hệ Thống
KỸ NĂNG
Business Analysis, ERP Systems, Operations Processes, Data Analysis, Communication Skills
LĨNH VỰC
Giáo dục/Đào Tạo
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
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Thông tin chung
- Thu nhập: $ 20tr-35tr /tháng
Nơi làm việc
- Quận 3, Thành phố Hồ Chí Minh, Viet Nam
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 07/12/2025
