Business Analyst (Financial Services Software)

Reports to: Head of Delivery / Project Manager
About the role IGS Group Vietnam delivers and integrates enterprise software for financial services and corporate customers. We are looking for a Business Analyst who has worked hands-on in the software delivery of trade finance, KYC, underwriting or B2C portal systems, and who can turn business needs into clear, buildable requirements.
Key responsibilities
• Lead requirement gathering workshops with business users, operations, compliance and IT stakeholders.
• Document business requirements, functional specifications, user stories, acceptance criteria and process flows (as-is and to-be).
• Analyse and map end-to-end processes for trade finance, KYC/onboarding, credit underwriting and customer-facing portals.
• Work with solution architects, developers and QA to ensure requirements are understood, feasible and delivered as specified.
• Prepare data mapping, integration requirements and API specifications together with the technical team.
• Support UAT: prepare test scenarios, coordinate testing with users, triage defects and manage change requests.
• Produce user guides, training material and handover documentation.
• Act as the bridge between the customer and the delivery team throughout the project lifecycle.