Role description:
This role is part of TPF Deployment team and will collaborate with other Membership program builders, operators, and
developers to create a business solution for clients based in overseas.
Receive client's requests & build up the membership program
- Evaluating client's program, analysing and anticipating requirements for build into internal system;
- Documenting requirements and submitting them into Build request to IT;
- Conducting tests and communicating the results to sales team & clients;
- Managing Build progress to ensure the success of the program launch within the allowed timing;
Maintain the membership program
- Managing Daily requests and SLA Operations;
- Managing Inventory and Users;
- Analysing and answering queries from sales/clients/ warehouse;
- Identifying causes, effects, solutions when errors occur and fixing errors as well as implementing solutions;
- Handle others tasks assigned by Team leader/Manager;