Business Analyst

Business Analyst

User Growth team manages ZaloPay's largest use cases and coordinates company-wide activities that drive user growth. We are seeking for a Business Analyst who uses data to drive meaningful business implications and make impacts. The candidate should possess both strong technical skills and a track record of delivering concrete recommendations that drives business decisions. A mix of technical and business background is therefore desirable.

Responsibilities

1. Data Intelligence

• Actively define and manage key metrics, develop performance dashboards and reports for ZaloPay's Loyalty program
• Comprehend and synthesize data-driven findings to improve the scheme / logic of the loyalty program
• Present to / influence internal team and cross-functional stakeholders on recommended course of actions

2. Operation Excellence

• Ensure business recommendations are timely implemented by working closely with product and tech function

• Degree in Computer Science, Business or Economics.
• 1+ year of relevant work experience in business intelligence, marketing analytics; ideally in Tech firms (fintech / e-wallet, e-commerce, ride hailing, etc.).
• Good at querying relational databases using e.g. MS SQL, Python
• Experience in data visualization platforms (e.g. Tableau, Power BI)
• Advanced Microsoft Office skills, particularly Excel and analytical add-in
• Ability to work effectively with Data Engineers to mine the correct data sources efficiently and accurately
• Strong verbal/written communication and data presentation skills, including an ability to communicate with both business and technical teams.
• Genuine curiosity, proven problem solving ability, and passion for data
• Have a user-centric mindset