Mô tả Công việc
Stakeholder Communication & Customer Engagement
Work directly with stakeholders (Production, Quality, Planning, Maintenance, Warehouse, IT, etc.) to understand operational pain points and business needs
Lead and facilitate: Requirement workshops, Solution discussions, Clarification sessions
Build and maintain strong working relationships with customer stakeholders throughout the project lifecycle
Proactively ask questions and challenge unclear assumptions
Manage and clarify: Ambiguous requirements, Incomplete information, Conflicting inputs across stakeholders
Act as a communication bridge between: Business users,
Developers, QA teams,
Project managers
Conduct onsite discussions and observe real factory operations when required
Support: UAT, User training, Go-live, Issue investigation
Business Analysis & Solution Design
Elicit, analyze, validate, and document business requirements
Define and document: As-is processes, To-be processes
Analyze manufacturing operations and propose practical MES solutions
Design MES functionalities, including: Production tracking, Work-in-progress (WIP) management, Traceability, Downtime monitoring, Quality workflows, System integrations (ERP, SCADA, IoT, machine connectivity)
Documentation & Specifications
Prepare and maintain project documentation:
Business Requirement Documents (BRD)
Functional Requirement Documents (FRD)
User Stories / Use Cases
BPMN / Process flow diagrams
Data mapping and integration specifications
UAT scenarios and supporting materials
Project Lifecycle Participation
Participate in the full project lifecycle: Requirement Analysis, Solution Design, Development Support, UAT, Go-live, Hypercare / Post-implementation support
Work closely with development and QA teams to ensure accurate and timely delivery
Proactively identify:, Risks, Operational gaps, Issues and improvement opportunities
Support: Issue investigation, Root cause analysis, Solution validation