Business Development Associate Manager (HR Services)

Talentnet is now acknowledged as the leading HR consulting firm in the country, with nearly 20 years of experience in the local labor market. With the mission "Make a difference in the lives of every employee", Talentnet is passionate about contributing to a better working life for Vietnamese employees through professional HR solutions designed to meet the diverse needs of Vietnamese and international clients.
ROLE OBJECTIVES:
As Business Development Associate Manager, you will need to:
- Identify new business opportunities in order to generate revenue, improve profitability and help the business grow.
- Developing ways to improve the customer experience and build brand loyalty.
- Understand customers and potential customers' needs and offer the appropriate services/solutions.
- Motivating & collaborating with sales and account teams to ensure requirements are met, such as sales numbers and profit goals.
- Maintaining a strong understanding of products and services and innovating new ways to serve businesses.
- Researching, assessing, and coordinating new products/services' build to help BU grow for business and revenue. Responsible for managing the development and improvement of existing products and services, to better meet clients' needs.
ACCOUNTABILITIES:
Finance:
- Strategize with other Heads of Business Units to accomplish business growth goals.
Business Development
Market research & Analysis:
- Research market & economics trends, competitors to identify potential industries to build new clients for growth opportunities.
- Identify and develop the company's unique selling propositions and differentiators.
- Sales Channel Strategy (Alliance Partnerships, Client's network, E-Commerce, etc.).
Business development:
- Commercial/Pricing Strategy
- Prioritizing and tracking investments across new product development initiatives
- Responsible for project managing/integrating new business ideas and/or acquisitions.
- Develop and lead business development team and strategies to achieve set revenue growth, new leads.
- Develop plan to transfer from new leads to close deals.
- Shape and execute the gap plan with BD/sales members across BUs in conjunction with BU Heads
- Oversee the development of key projects and is accountable for the successful closure of business deals.
- Promote and strengthen Talentnet way, enhancing entrepreneurship mindset from Talentnet employees via cross selling process.
- New product development inputs and proposals.
Develop network & Explore market:
- Develop partnership strategy from Talentnet's networks for identifying new business opportunities
- Identifying and developing optimal revenue models, sales/distribution channels, pricing, and new product development strategies
- Identifying and negotiating strategic partnerships including financial arrangements, customer sharing, and intellectual property rights
- Establish high-level, significant relationships with potential clients, partners, key decision-makers, and industry leaders to promote the organization's products, services and human capital solutions.
- Be responsible for solidifying Talentnet's presence in the local & regional marketplace through consistent participation in networking organizations and events.
- Present to and consult with mid and senior managerial level on business trends with a view to developing new services, products, and distribution channels.
Product Development
- Creates and manages the new product development pipeline portfolio, to ensure successive annual rollouts of value-added profitable HRO products/services, to achieve 5-year plan growth targets.
- Collaborates cross-functionally to drive the Customer Centric and Talentnet Core Value - Partnership to bring new products to market.
- Identifies marketing opportunities by analyzing and defining the total market, market share, competitor market share, and available market share by product market.
- Provides leadership and support for the design, development, refinement, and implementation of products by initiating research to identify users' needs; develop new services to meet their needs; research user acceptance of services; work with delivery teams to identify solution improvements, identify opportunities; develop introductory market programs to introduce new services; and lead status meetings to drive programs or new service initiatives to market. Periodically presents project updates to the leadership team.
- Develops, maintains and updates new product development process to ensure organization are available to be well informed.
- Handles all aspects of taking successful new product concepts through commercialization. Trains and qualifies BD Team to insure a coordinated and successful introduction.
- Responsible for Performance Evaluation Analysis, activities to include: Post launch ROI validation - sales and cost performance validation, Customer/Market feedback, Champion identified improvements, Ensure key learnings and best practice are documented and shared institutionally.
Handles all client specific requests and brand line extension activities.
- Provides timely communication between Sales, Marketing and Client Teams. Topics to include but not limited to syndicated data results, sell sheets, program updates and sales collateral materials.
- Identifies, develops and analyzes of the project justification for capital projects related to cost savings, product improvements and new production capabilities tied to new product introductions.
- Serve in cross-functional roles & responsibilities in support of corporate objectives.
Process/ Function
Service Excellence:
- Be responsible for CRM system and customer service processes to continually improve customer service and make the planned changes quickly and effectively for improvement areas.
- Develop sales framework, tool kits, applied for Sales/ BD nationwide
- Coordinate with Marketing to increase NPS year on year.
- Coordinate with other business FHs to approach potential segments and customers.
- Develop effective customer complaints system and process in place.
People
- Lead, direct, evaluate, and develop a team (if any) to achieve established sales and business development goals.
- Develop Operational model for business development function applied for the whole organization.
- Develop and train business development and sales teams.
- Coordinate effectively with Hanoi branch for business development activities in the North.
JURISDICTION:
- Raise the recruitment request in accordance with the business operation needs.
- Manage team members (in terms of work hours, performance tracking, compensation and benefits, promotion) by the correct reporting line