Mô tả công việc
- Business System & Process Architecture
+ Design end-to-end business workflows across BA, QA/QC, Data, Operator, Marketing, SCM, Content
+ Transform manual operations into systemized & automatable processes
+ Build standardized global workflows usable across multiple countries
+ Create flowcharts, ERD, system maps for scalable operations
- AI-Ready Requirement & Automation Design
+ Write requirements in a way that can be used for AI/RPA automation
+ Identify repetitive tasks and convert them into automation opportunities
+ Collaborate with QA, Dev, and Data team to design autonomous validation flows
- Global Data & Process Standardization
+ Define unified data schema and business rules
+ Ensure consistency of logic across all markets
+ Design prevention-based process instead of fixing-based process
- Cross-Functional Orchestration
+ Act as bridge between Business, QA/QC, Dev, Data, Operator, Content
+ Lead requirement workshops and solution alignment
- Solution Ownership & Implementation
+ Own the solution from idea → design → UAT → deployment → optimization
+ Define success KPI for every solution
+ Monitor effectiveness after go-live
+ Documentation for Scale
+ Build SOP, workflow library, process playbook for future markets
+ Create reusable templates for global rollout
Yêu cầu
- Core Competencies
+ Strong system thinking & process design mindset
+ Experience in business re-engineering
+ Strong ERD, flowchart, workflow design capability
+ Ability to convert business problems into system solutions
+ Excellent stakeholder communication and workshop facilitation
+ Strong written English for technical documentation is required. Conversational English is a plus.
- Technical & Analytical
+ Understanding of automation, RPA, AI-based validation logic
+ Strong Excel / data analysis skill
+ Understanding of API, system integration concepts
+ Experience working with Dev & QA teams
- Experience
+ 3+ years in Business Analysis / System Analysis / Process Optimization
+ Experience in OTA, hospitality, e-commerce, or marketplace is a big plus
Quyền lợi
Du lịch Team building hàng năm, year end party, birthday party....
Được cung cấp thiết bị làm việc: laptop, màn hình....
Khám sức khẻ định kỳ hàng năm
12 ngày phép năm
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Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Nhân viên
Học vấn
Cử nhân
Kinh nghiệm
2 - 5 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
Dịch vụ khách hàng
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CNTT - Phần mềm
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Khách sạn
Thông tin chung
Nơi làm việc