Butler SuperiorJiva Hoa Lư Retreat

A Butler Supervisor organises all tasks of butlers, as well as guides and coaches them in providing service that is caring, thoughtful and tailored to the needs of their very important guests.
Like all butlers, the Supervisor is culturally aware and skilled in protocol, social etiquette and formal service. This person also oversees the proper setting of tables, management of household, and butler services such as the packing and unpacking of luggage.
Being creative, intuitive, detail-oriented and attentive to anticipate the needs of VIP guests, and being able to respond calmly to challenging situations are a must. The multi-tasker is also a good problem-solver and communicator who creates an atmosphere that is positive for both the team and guests.
Roles and Responsibilities
Assign work
Coach butlers for service performance
Contribute to innovation process within own scope of work in business unit
Cultivate workplace relationships and diversity
Develop and motivate team members through capability development
Develop personal effectiveness at supervisory level
Develop product knowledge
Display critical thinking and analytical skills
Implement loss/risk prevention
Implement sustainable operations using green initiatives
Lead team to develop operational plan
Manage a diverse service environment
Manage guest/customer concerns and feedback
Manage guest/customer experience
Manage operations for service excellence
Monitor workplace safety and security
Provide advanced dining room service
Read and interpret operational reports
Solve problems and make decisions at a supervisory level
Support strategic and operational plans