Call Center and Quality Assurance Supervisor

1. Knowledge:
- College/Bachelor's degree in English language or Business Management or a related field
- At least 3 years of experience in Customer service, call center priority given to candidates who have worked in admissions and conduct telephone consultation in other private/bilingual/international schools
- Understanding educational market
- Fluent in English, Computer office skills
2. Skill requirements:
- Effective verbal communication skills, being good at presentation skills with an energetic and inspiring voice (articulating ideas clearly, logically, and persuasively to generate positive influences on listeners)
- Active Listening and effective questioning
- Strong attention to detail and organizational skills
- Training and mentoring skills
- Ability to work independently and as part of a team
3. Attitude requirements:
- Ability to adjust to new circumstances
- High sense of responsibility
- Ability to work under pressure with strong enthusiasm and dedication
- Collaborative mindset and supportive attitude
- Ability to work under pressure for best results
- Proactivity, dynamism, and flexibility
Benefits:
- Compulsory Insurance (HI, SI, UI) and Personal Tax are covered by VAS.
- 13th monthly salary and KPIs bonus
- Lunch at school, Tet gift, ....
- Get 50% discount of tuition for 2 children (other fees such as meal fee, school bus fee, expenses for textbooks, uniforms, extra curricula activities, entrance test fee,... are still applied as stipulated)
- Annual Company trip, Team building
- Working in professional environment
- Working location: Ba Thang Hai, District 10