Nhân viên Giám sát Chất lượng Cuộc gọi/ Call Center

About Timo

Launched in 2015, Timo pioneered digital banking in Vietnam with a mission to make banking faster, simpler, and more accessible.

Today, as part of one of Southeast Asia's leading digital financial services platforms, Timo is building secure, scalable, and customer-first digital banking experiences for millions of users across Vietnam.

We are looking for curious minds and driven talents from fintech, digital banking, and technology companies who are excited to move fast, build meaningful products, and help shape the future of banking in Vietnam.

A day in your life might include (what you will be doing/ key responsibilities)

• Fully support customers via phone calls and other communication channels such as Email, Facebook, Zalo...
• Resolve problems, complaints by clarifying issues, explore the answers and alternative solutions, implement solutions to satisfy customer's needs.
• Other major duties such as lock card, active card/account, notify transactions or account balance/customer's card...
• Use the corresponding etiquette on the telephone and other live channels to satisfy and please customers.
• Provide innovative offers to improve the quality service of Contact Center.
• Ensure adherence to the defined Operation process, instructions related to Anti-money laundering (AML) and know your customer (KYC), code of conduct & rules of The Company.
• Take part in building procedures and regulations for projects related to Contact Center.
• Implement tasks allocated by Contact Center Manager