Customer Service Staff - Nhân viên CSKH

• Serve as "Ambassadors" - creating and maintaining goodwill for the hospital, while stationed at the front desk in the reception area.
• Answer and triage phone calls, emails, messages from clients.
• Troubleshoot issues over phone calls, chat and handle customer complaints.
• Make calls, follow up and update on lists of customers.
• Schedule appointments and other patient visits in the appointment book, including re-check appointments, surgeries, and drop offs.
• Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed.
• Relay appropriate information to/from clients to doctors and/or management.
• Quickly understand client needs and initiate the process of meeting those needs.
• Help new clients completely fill out the registration form. Inform new clients about services, etc. that we offer.
• Maintain proper documentation in the electronic medical record.
• Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager.
• Present and explain fee estimates for treatment/surgery to clients.
• Process payment transactions.

Working place: 78 To Ngoc Van, Tay Ho, Ha Noi

Working time: 48 hours/week, with flexible shift scheduling