Cán Bộ Nguồn - Giám Đốc Khối Hỗ Trợ Thị Trường Nước Ngoài

Green SM is a leading electric vehicle (EV) and sustainable mobility solutions provider headquartered in Vietnam. We are expanding into international markets and preparing to launch operations in a new market. Join us in driving the future of sustainable mobility
Position Overview
The Director of Back Office is a senior leadership role responsible for setting the strategy, shaping the organizational structure, and building the Back Office team (Recruitment, Training, HR, and Admin) in a new market. This is an organizational-architect role - the incumbent will design the operating model, establish policy frameworks, hire and lead local managers/team leads, who will in turn own the day-to-day execution. The ideal candidate is a strategic thinker with experience in greenfield organizational build-out and the ability to lead through others rather than execute hands-on.
Key Responsibilities
1. Strategy & Organizational Design
• Develop the overall Back Office strategy for the new market, aligned with business objectives and the market's stage of growth (from launch to scale-up).
• Design the organizational structure, operating model, and workforce planning roadmap for HR, Recruitment, Training, and Admin functions.
• Set priorities, allocate resources and budget across each phase of market development.
2. Building & Leading the Local Team
• Recruit and develop local managers/team leads (HR Manager, Recruitment Lead, Admin Lead, etc.) who will own detailed day-to-day operations.
• Coach and mentor local managers to ensure they can execute independently and effectively.
• Build a performance-driven culture, set goals, and oversee KPIs at a strategic level - without getting into daily hands-on tasks.
3. Policy Framework & Governance
• Approve and oversee the development of HR policies, recruitment processes, training programs, and administrative procedures - ensuring compliance with local law and consistency with Group standards.
• Establish reporting mechanisms, internal controls, and risk governance across the Back Office function.
• Ensure systems (payroll, HRIS, administrative/financial processes) are properly selected and implemented from day one.
4. Strategic Liaison with Head Office
• Serve as the senior point of contact representing Back Office in strategic discussions with Head Office in Vietnam and relevant vertical departments.
• Ensure the local Back Office strategy stays aligned with overall Group direction.
• Report directly to senior leadership on organizational build-out progress, risks, and strategic recommendations.
5. Operational Performance Oversight
• Track macro-level performance indicators (headcount growth, operating costs, compliance levels, local team performance).
• Direct process improvement and automation initiatives, delegating detailed implementation to the local team.
• Assess and adjust the organizational model as the market scales.