Card Portfolio LeadCÔNG TY TÀI CHÍNH TNHH MTV HOME CREDIT VIỆT NAM - Home credit vietnam
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 17/11/2022
Hạn nộp: 17/12/2022
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
- Be responsible for development, management and enhancement of entrusted Card Products (entire lifecycle from planning via concepts, phasing out the Card products to concrete sales and marketing activities) to achieve company over-all strategic, business and financial goals.
- Using knowledge of the market, competitors, target customers and sales channels, identifies and develops on-going market insight, unique Card products proposition with clear differentiators from the competitors. Identifies and develops new products (parameters, pricing, opportunity identification, value proposition, positioning, prototyping, business case, product/system requirements, launch plan, market mix model, performance metrics, organize product launch, sales channels, marketing plan, process/systems development or enhancements, sales training, reporting, approval, etc
- Maintains existing entrusted products and coordinates cross-departmental activities in support of new products development, and management of related entrusted products' changes and activities.
- Defines, monitors and manages entrusted products' profitability, KPIs, NPS and reporting.
- Monitors end-to-end entrusted products' processes, identifies and initiates improvements/ simplifications in processes in cooperation with other relevant internal departments and/or external partners.
- Devises, develops and regularly maintains entrusted products' strategy, short- and long-term entrusted products' goals, sales plans, tactics and programs based on the business strategy, opportunities and plans, budget, potential of market, target customers, consumer needs, competitors, resources and abilities.
- Set-ups sales plans, financial plans and budget for entrusted products and tracks their performance versus budget, ensuring achievement of plans despite variances/challenging operating environment.
- Monitors and evaluates sales results and effectiveness metrics of the entrusted products (CBA, SWOT analysis), proposes changes to improve sales results, effectiveness and optimal mix of sales channels leading to achieve better CBA.
- Initiates customers, competitors and market researches with cooperation with Marketing team to monitor and evaluate market and competitors' development, voice of customer (VOC), voice of sales (VOS), etc. to adjust entrusted products (parameters, pricing, processes, systems, etc.) accordingly.
Customer Engagement & Partnership:
- Development of effective strategies to Card Portfolio that engages customer and drives volumes
- Implementation of ad-hoc existing customer marketing campaigns, and creating long-term, sustainable journeys
- Plan, measure, and report on the impact of the strategies for Card Portfolio.
- Identify, engage, sign, onboarding & develop partners that helps to acquire new customers, make experience existing customers better by adding incremental value for customer using Card products
- Review relationship and benefits with partners to assess if the partnership is to continue, grow or stop.
- Cooperates with Commercial, Risk, Operations and IT Departments to find best methods and approaches to deliver credit offers, credit initiation and lending capabilities to potential and existing customers (necessary to deliver on both growth and customer experience).
- Initiates and cooperates with Marketing team and CRM team on preparation of marketing and CRM campaigns for entrusted products, incl. internal and external communication (preparation of campaign briefs - target customers' definition, main benefits, differentiators from competitors, etc.) and marketing materials (like leaflets, posters, direct mails, etc.), on update of entrusted products information on company, partners and public websites, social networks, etc.
- Initiates and cooperates with Tele/Sales Training team on preparation of trainers (train the trainer approach), training materials, training courses and sales tools, etc.
- Provides technical help desk/support service to other relevant company departments, to partners and customers. Addresses and solves all issues and complaints related to entrusted products.
JOB REQUIREMENTS
- Acts as a Business Owner of Credit Cards (responsible for a product's vision and for guiding the team to make that vision a reality to maximize the value of the product) and works as a Partner (engaging with and being voice of the team, internal stakeholders, and the customers)
- Consumer finance or Banking experience with a good perspective of the consumer and Revolving loans (Credit Cards), processes, pricing, technologies, etc.
- Understands the business and industry dynamics of Credit Cards and is passionate to deliver new and winning solutions
- Understanding of Revolving (Credit Card) products , underlying profitability metrics & impact of rewards/product metrics on product profitability
- Understanding of how to generate value from partnerships and to evaluate the same to be able to drive growth in issuing sales and volumes
- Planning skills, proven track record in successful Revolving Loan products defining, planning, launching and management
- Project Management skills
- Ability to use and simplify complex information/data and various metrics to set-up and develop products with an informed and factual business case
- Ability to interpret regulatory requirements and application to products and processes
- MS Office (Excel, Word, PowerPoint,...)
- At least 2 years experience with people management in Product Management or Customer Value Management (CRM)
- Fluent English
- University Degree (Marketing, Economics & Finance, Banking or IT)
- At least 3 years' experience in senior product development and product management position or Senior positions in Customer Value Management (CRM) in a Consumer Finance company or a Bank
- Knowledge of SQL and principles of Data Base Management
COMPENSATION & BENEFITS
- 13th Salary Fixed and KPI Bonus
- PTI Health Care for personal & 3 dependants in the family
- 24/7 Accidental Insurance
- 100% Social Insurance
- Meal + Phone Allowance
- Yearly Medical Checkup
- 18 Annual Leaves
- Professional and Transparent Working Environment
- Apply Latest Financial Technology in the World
Nộp hồ sơ liên hệ
CÔNG TY TÀI CHÍNH TNHH MTV HOME CREDIT VIỆT NAM - Home credit vietnam
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Vị trí Card Portfolio Lead do công ty CÔNG TY TÀI CHÍNH TNHH MTV HOME CREDIT VIỆT NAM - Home credit vietnam tuyển dụng tại , Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Card Portfolio Lead hoặc công ty CÔNG TY TÀI CHÍNH TNHH MTV HOME CREDIT VIỆT NAM - Home credit vietnam ở các link phía trên
Giới thiệu công ty
CÔNG TY TÀI CHÍNH TNHH MTV HOME CREDIT VIỆT NAM - Home credit vietnam việc làm
20 Nguyễn Đăng Giai, P.Thảo Điền, Tp. Thủ Đức, HCM
Quy mô: Từ 5000 - 10000 nhân viên