At Forward, we connect visionary iGaming companies with the industry's brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don't just fill positions, we build partnerships that elevate careers and drive innovation forward.
What you'll do
Provide customer support via live chat, instant messengers, and email, ensuring timely and accurate assistance
Handle customer requests and issues with a strong focus on service quality and user experience
Learn and confidently apply product knowledge, internal procedures, and support guidelines in daily work
Collaborate with internal teams to resolve customer cases and operational issues
Maintain a professional and customer-centric approach in all interactions
Be ready to work night shifts as part of a rotating schedule
What you'll bring
At least 6 months of experience in a customer support role
Strong written communication skills with attention to clarity and tone
Language proficiency: Russian and Ukrainian or Belarusian - fluent
Customer-oriented mindset with a high level of empathy and stress resilience
Responsibility, accuracy, and the ability to stay focused in a dynamic environment
Confident basic computer skills and the ability to quickly adapt to new systems
A personal laptop with at least 16 GB of RAM, which you'll use for your work
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