CHIEF OF OPERATIONS

OUR COMPANY
Marcel Restaurants is a French owned company running restaurants and bars in Vietnam, including the two main brands, Marcel Gourmet Burger and Café Marcel.
We follow a simple philosophy: bringing the gourmet factor in every aspect of all our concepts.
We work in a casual but professional way. We are close to our teams and try our best to offer career perspectives and suitable training.
We are growing rapidly and intend to open multiple locations around different cities.
JOB BRIEF
Our Chief of Operations will work closely with the CEO. You will have the responsibility of developing and implementing strategic plans supporting short and long-term growth, and administering all aspects of our concepts operations. You will also ensure that our company standards and culture are complied with and improved.
+ DEVELOPMENT
Participate in concept development, coordinate and supervise third parties during the design and construction phase;
Lead operations and coordinate training of teams during opening phases.
+ COMPANY STANDARDS
Ensure that policies and procedures are followed by the management teams;
Ensure that the highest standards of food and beverage quality, guest service, cost control and consistency are maintained;
Analyze performances and make recommendations for improvement where necessary.
+ OPERATIONS SUPPORT
Provide F&B operations support;
Work closely with the Chief People Officer to provide training programs for staff development;
Constantly work on promoting the concepts creatively in conjunction with the marketing team and in accordance with the operations schedule and events calendar.