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Mô tả công việc
- Support customers in claim settlement with related in insurers:
● Instruct customers the procedure to submit claims to insurers;
● Follow with insurers to have claims settled soon and in an appropriate way;
● Give customers a reasonable explanation about the claim settlement.
- Handle the claim works for Axinan Vietnam, including:
● Communicate with insurance agents and clients for claim settlement;
● Instruct claimants in preparing claim documents and submitting claims;
● Review claim submissions and verify the information;
● Do claim investigation and assessment, propose the claim settlement decisions;
● Implement site inspection and related work at the stores/contractors as assigned (including: inspect service quality, collect claim dossier, insured parts, etc);
● Negotiate with customer/contractors on cost of reinstatement works;
● Settle/follow claim payment;
● Ensure claims are processed within the specific turnaround time;
● Carry out customer service (including: handle customer's inquiries or complaints, provide customers with information and as such).
- Prepare all claim reports, do claim payment reconciliation with insurers as requested.
- Do customer service works as assigned, including providing customer service for customers, partners and insurers;
- Other tasks as assigned.
Yêu cầu
Job requirements:
- Having a certificate of insurance claim support is preferred;
- At least a bachelor's degree, preferably in Insurance, Finance, Law or related areas;
- At least 02 year experience in insurance claim settlement and/or customer service;
- Good logical and structural thinking, strong sense of responsibility, customer-oriented mind and result-oriented mindset;
- Good written and verbal communication, interpersonal and dispute settlement skills;
- Ability to do multi-tasks, prioritize, work in a team and independently, manage time effectively;
- Suitable customer service skills;
- Ability to work under pressure;
- High attention to detail;
- Computer literate and proficient in MS Office, MS Excel; knowing the insurance software/web/app is preferred;
- English is required.
Benefits:
- Young, dynamic working environment with opportunities for career advancement
- Full salary social insurance after a 2-month probation period
- Advanced health insurance policy for yourself and your family
- Minimum of 16 days of leave per year
- Annual health check-up
- Other welfare policies according to company regulations
- Working hour: 9AM - 6PM (Mon - Fri)
- Location: Ha Noi
Quyền lợi
Chăm sóc sức khoẻ
To work in the largest insurance technology company in Southeast Asia
Đào tạo
To learn and practice in a flexible working environment, putting work efficiency first
Khác
To contact and learn with the largest partners in the market in all business fields.
Thông tin khác
NGÀY ĐĂNG
27/08/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Bảo Hiểm > Bồi Thường Bảo Hiểm
KỸ NĂNG
Insurance Claims, Giám Định Bảo Hiểm, Bồi Thường Bảo Hiểm, Bồi Thường, Bảo Hiểm
LĨNH VỰC
Bảo hiểm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
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