Chuyên Viên Bồi Thường Bảo Hiểm (Claims Executive) - Upto $1500

- Support customers in claim settlement with related in insurers:
● Instruct customers the procedure to submit claims to insurers;
● Follow with insurers to have claims settled soon and in an appropriate way;
● Give customers a reasonable explanation about the claim settlement.
- Handle the claim works for Axinan Vietnam, including:
● Communicate with insurance agents and clients for claim settlement;
● Instruct claimants in preparing claim documents and submitting claims;
● Review claim submissions and verify the information;
● Do claim investigation and assessment, propose the claim settlement decisions;
● Implement site inspection and related work at the stores/contractors as assigned (including: inspect service quality, collect claim dossier, insured parts, etc);
● Negotiate with customer/contractors on cost of reinstatement works;
● Settle/follow claim payment;
● Ensure claims are processed within the specific turnaround time;
● Carry out customer service (including: handle customer's inquiries or complaints, provide customers with information and as such).
- Prepare all claim reports, do claim payment reconciliation with insurers as requested.
- Do customer service works as assigned, including providing customer service for customers, partners and insurers;
- Other tasks as assigned.