Chuyên Viên Chăm Sóc Khách Hàng Biết Tiếng Anh

I. Mục tiêu công việc (Objective)
- Improving client satisfaction and retention and identifying expansion selling opportunities to grow Globish's customer portfolio
II. Nhiệm vụ cụ thể (Responsibilities)
- Work closely with customers to conduct trials, onboard and provide best practices for effective implementation towards the customer's goals and objectives.
- Develop short and long-term engagement goals in collaboration with the team and constantly check in with the key contact and operations team of customers to maintain/improve learners' engagement rate delivery.
- Work with Business Development for renewals/manage renewals
- Conduct exit interviews with ex-clients
- Report weekly/monthly/quarterly results
- Other relevant tasks assigned by the manager.
Working time: 9AM- 6:30PM, break 1.5h/ per day, Monday- Friday